Ruddy Garmendez - Personal Website

About Me

A highly skilled IT Professional with experience in supporting user applications, managing IT assets, and providing excellent customer service. Proven ability to collaborate with teams, ensure policy compliance, and deliver effective technology solutions. Possesses a strong foundation in computer engineering and a commitment to continuous learning, as demonstrated by certifications in Jamf and MS 365 Endpoint Administrator.

Skills

Operating Systems

Windows 10/11 Windows Server 2016/2022 MacOS Linux - Ubuntu

ITSMs

Team Dynamix Jira ServiceNow

Application Experience

Microsoft Azure AD/Entra ID Microsoft Intune/MECM Microsoft Exchange Admin Center Apple School Manager/JAMF/Apple Configurator Laserfische 10/11 DUO Two-Factor Authenticator

Programming Experience

C++ Java Python Bash Powershell HTML/CSS/Javascript

Homelab Experience/Setup

Docker/Docker Compose - Application Virtualization and Containerization Adguard - DNS Server NGINX Proxy Manager - Reverse Proxy and TLS/SSL Certificate Manager NGINX Web Server - Web Server Wireshark - VPN Plex/Kavita - Home Media Server

Other Skills

Bilingual: Spanish MS Office Suite Specialist A/V & Conference (Mersive Solstice, Carousel Content Manager) Hardware & Software Troubleshooting

Experience

IT Professional I - Texas A&M University - School of Architecture

2022 - Present

Collaborated with Policy Analyst and System Administrator to ensure compliance with Texas A&M University IT policies, and state and local laws.
Provided tailored customer service for students and faculty/staff by acting as a liaison between customers and the Technology Services office.
Assigned as direct point of contact for a department with 50 staff and faculty within SOA addressing product ordering, facility & asset management, and technology solutions.
Assigned as the local point of contact for several customer facing projects.
Supervised a team of technical student worker assistants.

Technical Support Intern - Medirevv/TegriaRCM

2022

Triaged and troubleshot service tickets from ~1,000 end point users, servicing 10-30 users a day.
Provided user login support, including MFA support, remote workspace configuration, zero-client setup & configuration and password management.
Troubleshot and produced solutions for enterprise application support, IVR support, and shared documents, calendars, & collaboration software support.
Collaborated with supervisor and team members to ensure compliance with Medirevv polices and federal regulation on data protection and security.

Education & Certifications

Texas A&M University

December 2022

Bachelors in Computer Engineering

JAMF Certified Tech - June 2023
Microsoft 365 Endpoint Administrator - December 2023
ITIL Foundations 4 - June 2024
Certificate in Applied Ethical Leadership - May 2022

Ruddy Enrique Garmendez